Returns and Repairs

RETURNS

All orders can only be returned within 7 days of receiving the order, provided that the item is unused and in the same condition as receiving it. Items need to be returned with all the original packaging, including your order number and a receipt or proof of purchase. We will happily exchange for it another item or we will refund you on the purchase price (less shipping costs).

Any item that is not in its original condition, is damaged or has missing parts, has been altered or engraved, or any other reasons not due to Ania Haie’s error, will not be accepted.

REFUNDS

Once your item has been accepted and inspected by our customer service team, we will send an email to notify you that we have received the return and confirm if you are eligible for an exchange or refund.

If the request is approved, your refund will be processed within 7 days of receiving your item, and a credit will automatically be applied to your original method of payment. Please note refunds may take up to 7 days to reflect in your account.

SALE ITEMS:
Unfortunately sale items do not qualify for refunds.

GIFT RETURNS:
If the item you are returning is a gift which was shipped directly to you with no proof of purchase, you will receive a gift certificate to the value of the original item.

If the item wasn’t marked as a gift when purchased, or the person who purchased the gift had the order shipped directly to themselves, we will send a refund to the purchaser.

ADDRESS FOR RETURNS:
In order to return the item, please deliver or send it via courier to:

Ania Haie Online, 26 6th Street, Wynberg, Johannesburg, 2090.

You will be responsible for paying your own shipping costs for the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for an exchanged product to reach you may vary depending on your location.

REPAIRS

Jewellery items needing repair can be sent directly to our in-house repair department where they will be assessed.

Warranty claims require a valid proof of purchase or stamped warranty card.

Damage caused to items that does not fall under the warranty, including but not limited to snapping, discolouring due to improper care, breaking of stones and other incidences not due to a manufacturing default, may incur repair charges which will be accordingly quoted to you before we proceed with the repair.

If a repair is not possible we will offer to exchange the item to the same purchase value.

For the quickest assistance and more information with regards to jewellery repairs and warranty claims please contact our repairs department directly on jewelleryrepairs@tregergroup.co.za